Last updated: 28. October 2026

These Terms & Conditions apply to bookings, memberships, passes, events and use of the facilities at Brixton Sauna Garden (“BSG”, “we”, “us” or “our”). By making a booking, purchasing a membership or pass, or using our facilities, you agree to these Terms & Conditions.

Please read them carefully before booking. Sauna and cold-water immersion involve inherent risks, and all participants must follow our safety guidance.

1. Bookings and admission

1.1. All sessions, memberships, passes and events are subject to availability and must be booked through our designated booking system unless we confirm another arrangement.

1.2. Customers are responsible for selecting the correct session, date and time and for providing accurate contact and booking information.

1.3. Unless we expressly advertise an activity for a different age group, our facilities and communal sauna sessions are for adults aged 18 and over. We may ask for proof of age.

1.4. A booking or membership does not guarantee admission if a customer does not comply with these Terms & Conditions, safety requirements or reasonable staff instructions.

1.5. Please arrive in good time for your session and follow any arrival instructions provided during booking. Late arrival may reduce your time in the facilities. We cannot guarantee that late arrivals can be accommodated.

1.6. Sauna sessions and other activities must be booked in advance where required. Walk-ins are subject to availability and are not guaranteed.

2. Cancellations, rescheduling and missed sessions

2.1. Customers may cancel or reschedule a booking at least 6 hours before the scheduled start time to retain the booking credit, where the booking type permits this.

2.2. Cancellations made less than 6 hours before the session, and failure to attend (“no-shows”), will normally result in the booking credit being forfeited.

2.3. Some events, workshops, introductory offers or special bookings may have different cancellation conditions. Any different conditions will be communicated before purchase.

2.4. If BSG cancels a session, we will offer an appropriate alternative, booking credit or refund, as applicable and in accordance with your statutory rights.

2.5. If a customer arrives late, leaves early or chooses not to use a booking, no refund or replacement credit is normally provided, subject to applicable consumer law and any specific terms of the booking.

2.6. Nothing in this section affects any cancellation or refund rights that customers have under applicable law.

3. Memberships, passes and session credits

3.1. The benefits, price, validity period, number of sessions, renewal arrangements and any minimum commitment for each membership or pass will be stated at the point of purchase.

3.2. Memberships and passes are intended for the named customer and may not be transferred, sold or shared unless the relevant offer expressly permits this.

3.3. Where a membership includes a monthly allocation of sessions, those credits must be used within the stated validity period. Unused credits will expire at the end of that period unless the specific offer states otherwise or an extension is agreed.

3.4. Memberships and passes do not guarantee availability at a particular time. All visits remain subject to the booking system, capacity limits and availability.

3.5. Any complimentary sessions, guest benefits, discounts or event offers included in a membership are subject to the conditions stated when the membership is purchased. Benefits cannot be exchanged for cash and cannot be combined with other offers unless expressly permitted.

3.6. Unless expressly stated otherwise, membership benefits apply only during the active membership period and do not continue after expiry or cancellation.

3.7. Where a membership includes unlimited visits, “unlimited” means that eligible sessions may be booked subject to availability and any stated usage restrictions. For example, a membership may limit a customer to one session per day. Customers must follow the restrictions displayed at purchase.

3.8. Any special launch offer, promotional price or limited-period membership will be governed by the specific conditions displayed when it is purchased. Where those conditions differ from the general membership provisions in this document, the specific offer conditions will apply to that offer, provided they are lawful.

4. Membership payments, renewals and cancellations

4.1. The payment amount, billing frequency, minimum commitment and renewal arrangements will be explained before purchase.

4.2. Where a membership renews automatically, payments will continue at the advertised rate until the membership is cancelled in accordance with its terms.

4.3. Where a membership is offered for a fixed period with no automatic renewal, it will expire at the end of that period and no further payment will be taken unless the customer purchases another membership.

4.4. For rolling memberships, cancellation requests must be submitted in writing using the contact method stated at purchase or in the membership confirmation. Any notice period or minimum commitment will be clearly stated before the customer purchases the membership.

4.5. Where a minimum commitment applies, cancellation will normally take effect after that commitment has been fulfilled and any required notice period has been completed. We will not impose a minimum commitment or notice period that was not properly disclosed before purchase.

4.6. If a cancellation request is received too close to the next billing date to take effect for that payment, cancellation may take effect from the following billing period, where permitted by the membership terms and applicable law.

4.7. Refunds for unused membership time or credits are not normally available after a membership period has started, except where required by law, provided for in the specific offer or agreed by BSG.

4.8. Statutory rights, including any applicable consumer cancellation rights for online or distance purchases, are not affected by this section.

5. Membership freezes

5.1. Where the membership type allows it, a customer may request a temporary membership freeze by contacting us in writing.

5.2. Our proposed standard policy is to allow up to two freezes per calendar year, subject to approval and the conditions communicated for the relevant membership.

5.3. Requests should normally be submitted at least 7 days before the next billing date. Requests received later may not be processed before the next payment.

5.4. A freeze only takes effect once confirmed by BSG. The confirmation will specify the start date, end date and any effect on payments, membership benefits and expiry dates.

5.5. Unless otherwise agreed, membership benefits cannot be used during an approved freeze. The membership will resume in accordance with the confirmed arrangements.

5.6. Freezes are not available for every pass or promotional offer. The terms stated at purchase will determine whether a freeze is permitted.

6. Health and safe use of the facilities

6.1. Sauna bathing and cold-water immersion can place significant demands on the body. Potential risks include overheating, dehydration, dizziness, fainting, changes in blood pressure, cold shock and other serious complications.

6.2. These activities may not be suitable for everyone. Customers are responsible for considering their own health and fitness before participating. If they have a medical condition, take medication or have concerns about the effects of heat or cold, they should seek appropriate medical advice before using the facilities.

6.3. Particular care may be needed for people with heart or blood-pressure conditions, respiratory or metabolic disorders, a history of fainting, or during pregnancy. This is not an exhaustive list.

6.4. Customers must not use the sauna, plunge pool or other facilities while under the influence of alcohol, recreational drugs or any substance that may impair judgement, coordination or physical ability.

6.5. Customers must follow all posted safety instructions and instructions given by staff, including any guidance on session duration, safe entry and exit, hydration and the use of the cold plunge.

6.6. Do not push yourself to remain in the sauna or cold water longer than feels comfortable. Leave the facility immediately if you feel unwell, dizzy, faint, unusually breathless, confused or distressed, and notify a member of staff.

6.7. Customers must not use the facilities in a way that puts themselves or others at risk. Staff may restrict or stop participation where they reasonably consider this necessary for safety.

6.8. Customers must not pour water onto sauna stones unless expressly permitted by staff and in accordance with the instructions provided. Only approved water and methods may be used.

6.9. Customers must not use the facilities if they have a condition or impairment that makes participation unsafe, or if they cannot follow safety instructions independently or with appropriate assistance.

6.10. By booking and participating, customers acknowledge that sauna and cold-water immersion carry inherent risks. These risks do not remove BSG’s legal responsibilities or any liability that cannot lawfully be excluded.

7. Clothing, showering and hygiene

7.1. Appropriate swimwear must be worn in the plunge pool and in any areas where swimwear is required. Customers must follow the clothing requirements communicated for each facility and session.

7.2. Customers must shower before entering the sauna and plunge pool.

7.3. A clean towel must be used as a barrier between the body and sauna benches. Customers should bring their own towel or need to rent a towel from Brixton Sauna Garden. .

7.4. Customers must maintain good personal hygiene and use the facilities in a clean and considerate manner.

7.5. Customers must not use oils, products, substances or equipment that could damage the facilities, affect water quality or create a risk for other users, unless expressly permitted.

7.6. Any instructions relating to footwear, changing areas, shower use, swimwear or hygiene must be followed.

7.7. Customers must tell staff promptly if they notice a spill, damaged equipment, contamination or another hygiene or safety concern.

8. Conduct and respect for others

8.1. Brixton Sauna Garden is intended to be a welcoming, respectful and inclusive community space.

8.2. Customers must treat staff and other guests with respect and follow reasonable instructions given to maintain safety, comfort and the smooth running of sessions.

8.3. Customers must respect the shared environment, keep noise at an appropriate level and allow others to enjoy their session.

8.4. Aggressive, abusive, threatening, discriminatory, harassing, sexually inappropriate or otherwise disruptive behaviour will not be tolerated.

8.5. Customers must not deliberately misuse equipment, damage property, interfere with another person's use of the facilities or behave in a way that creates a safety risk.

8.6. BSG may refuse admission, suspend a booking or ask a customer to leave where reasonably necessary because of unsafe conduct, serious disruption or failure to comply with these Terms & Conditions.

8.7. Any refund or credit following removal or refusal of admission will be considered in accordance with the circumstances, the applicable booking terms and the law.

9. Personal belongings and lockers

9.1. Customers are responsible for their personal belongings and should use the lockers or storage provided where available.

9.2. Customers should not bring valuables or items that are unnecessary for their visit. BSG cannot guarantee the security of personal belongings.

9.3. To the extent permitted by law, BSG is not responsible for loss, theft or damage to personal belongings unless caused by our negligence, breach of duty or other circumstances for which we are legally responsible.

9.4. Customers must use lockers and locking devices appropriately and follow any instructions provided.

9.5. If a locker cannot be opened because a key or code has been lost or a lock has been left in place, a reasonable charge may be applied for necessary assistance or removal, where the charge has been communicated and is lawful.

10. Events, discounts and guest benefits

10.1. Special events, workshops, guest sessions, promotional offers and discounts are subject to the specific conditions stated at the time of booking or purchase.

10.2. Guest benefits are personal to the eligible member unless the relevant offer states otherwise. Guests must comply with these Terms & Conditions and any separate safety acknowledgement.

10.3. Discounts may be limited to specified session types, times or prices. For example, a discount may apply only to peak-time bookings or only to selected events. The relevant restrictions will be stated in the offer.

10.4. Discounts and complimentary benefits have no cash value and cannot be exchanged for a refund or cash payment.

10.5. BSG may withdraw or amend future promotional offers. Changes will not remove benefits already purchased or confirmed, except where permitted by law.

11. Changes to sessions, opening hours and facilities

11.1. Session times, opening hours, staffing, facilities and activities may occasionally need to change because of maintenance, operational requirements, staff availability, safety concerns or circumstances beyond our reasonable control.

11.2. We will make reasonable efforts to notify affected customers of significant changes or cancellations.

11.3. If BSG cancels a confirmed session or makes a material change that means the customer cannot reasonably use the booking as intended, we will offer an appropriate alternative, credit or refund in accordance with the circumstances and applicable law.

11.4. We may temporarily close or restrict access to any facility where we reasonably consider it necessary for health, safety, maintenance or legal compliance.

11.5. Nothing in this section permits BSG to avoid its obligations under consumer law or to make changes that unfairly deprive customers of what they have purchased.

12. Liability and responsibility

12.1. Customers must take reasonable care of their own safety and the safety of others, use the facilities responsibly and follow the instructions provided by BSG.

12.2. Sauna use and cold-water immersion involve inherent risks, some of which are described in these Terms & Conditions and in our separate Participant Waiver & Safety Agreement.

12.3. To the extent permitted by law, BSG is not responsible for loss, damage or injury arising from a customer's failure to follow safety instructions, misuse of facilities or failure to take reasonable care. This does not exclude liability where BSG is legally responsible.

12.4. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

12.5. Nothing in these Terms & Conditions affects customers’ statutory rights under consumer protection law.

12.6. Customers must inform staff of any incident, injury, damage or safety concern as soon as reasonably possible.

13. The Participant Waiver & Safety Agreement

13.1. Before using the sauna or cold plunge for the first time, customers will be asked to read and acknowledge a separate Participant Waiver & Safety Agreement.

13.2. The separate agreement confirms that customers understand the inherent risks of sauna and cold-water immersion, have considered their own health, and agree to follow BSG’s safety guidance.

13.3. The Participant Waiver & Safety Agreement is intended to support informed participation and safe use of the facilities. It does not remove statutory rights or exclude or limit any liability that cannot lawfully be excluded or limited.

13.4. Customers must complete any required safety acknowledgement before participating. If a customer declines to acknowledge the safety guidance, BSG may refuse access to the relevant activity where reasonably necessary for safety.

14. Privacy and customer information

14.1. BSG will handle customers’ personal information in accordance with its applicable Privacy Notice and data protection obligations.

14.2. Customers should refer to the Privacy Notice for information about the personal data we collect, why we use it, how long we retain it and the rights available to them.

14.3. Customers should provide accurate information needed to administer their bookings and memberships and should notify us of relevant changes.

15. Changes to these Terms & Conditions

15.1. BSG may update these Terms & Conditions from time to time to reflect changes to our services, facilities, booking arrangements or legal obligations.

15.2. The applicable terms will be made available to customers. Where a change materially affects an existing booking or membership, we will take reasonable steps to communicate it and will respect any applicable contractual and statutory rights.

15.3. Changes will not retrospectively remove rights already acquired by customers.

16. Contact

For questions about these Terms & Conditions, bookings, memberships or safety requirements, please contact:

Brixton Sauna Garden Email: hello@brixtonsaunagarden.co.uk
Website: https://brixtonsaunagarden.uk

These Terms & Conditions should be read alongside the relevant booking or membership offer, our Privacy Notice and the separate Participant Waiver & Safety Agreement.